General Questions

What Is WordPress?

WordPress is a content management system (CMS). It's simple, yet powerful, software that helps you create, manage and share your content on the web. Currently WordPress has two flavors, WordPress.com (hosted) and WordPress.org (self-hosted). While we have themes for both, all themes from Affapress only work with the WordPress.org (self-hosted) software. You can find our themes on our theme page.

What Is A Theme?

A theme, synonymous with template or skin, is a ready-to-use layout and design that you can activate on your WordPress site. WordPress handles all of the content for you (posts, pages, comments), while the theme transforms that content into a beautiful and clean layout for visitors to enjoy. Many themes come with customizable options via the WordPress customizer.

How Do I Install My Theme?

Once you have installed WordPress on your site, it's straightforward. Follow the instructions outlined in Installing Theme

Do Your Themes Work On WordPress.com?

The themes you get from Affapress only work on self-hosted WordPress installations made possible by WordPress.org. If you have a WordPress.com hosted website, the themes downloaded from our website do not work on your site.

How Do You Provide Support?

The best way to get help with Affapress products is to search for answers in our Documentation. We're creating and maintaining resources that help you help yourself.

If you need additional assistance, you can go to the Help Desk to start a live chat or submit a ticket.

Product support via phone, Facebook or Twitter is unavailable at this time. Please read our Support Policy for further information.

Do You Have A Phone Number?

We unfortunately don't, as mentioned above. If you have pre-sales or support questions, email us here!

Pre-purchase / Accounts Questions

How Do I Purchase A Product?

Find the product you want to purchase, and click on the Buy button and select your subscription or package. You'll then be taken to our checkout page where you can log into your existing Affapress account to use saved information or register a new account. The checkout process is below the register area.

I Haven't Received My Receipt Or Login Details?

The e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don't receive an email receipt or login information soon after, please contact us and we'll check on your payment and account.

I Can't Log Into My Account!

If you are having trouble logging into your account, please email and we'll sort it out.

I Can't Find My Products!

If you don't see your purchased products on the My Account page, send us an email. If you have another Affapress account or bought a product on behalf of a client, be prepared to provide that information.

How Do I Buy A Product With My Existing Account?

Ensure that you are logged into the correct account before going to the checkout page. If you aren't logged in, or you're logged into the wrong account, you can log in or switch accounts on the checkout page.

Which Payment Types Do You Accept?

We currently accept payment via our Paypal account: Visa, MasterCard, JCB, Discover, Diner’s Club and American Express card. More information at Cards and Payment Types accepted by Paypal

I Can't Check Out!

Sorry about that. Send us an email, and we'll be happy to assist.

Is It Possible To Upgrade My Theme Purchases?

Yes, in your account dashboard you have a link to upgrade any purchase. If you click to upgrade, you are taken to the checkout page and asked to pay the difference between packages. To upgrade your plugin or extension, see How to Upgrade

Where Do I Download My Purchase(s)?

Once your order is complete, you should receive an email notification with a download link. You may also visit our site at any time to download your purchase(s). Go to your account page and click the Downloads sub-menu to find all available products. Viewing downloads on our site is also a great way to see other info, such as the current version of your product, when that version was released, and the changelog for each update.

How Do I Cancel My Account?

You need to contact us to help delete your account.

Theme Package Questions

How Long Will I Receive Updates and Support?

You receive updates and support for as long as your subscription is in effect. Please refer to our Subscriptions section.

Does My Theme Package Ever Expire?

You stop receiving product updates and support when your Subscription has expired. You can still use your theme; it will still work. Please refer to our Subscriptions section.

Does My Theme Purchase Include a PSD File?

All our themes package include the PSD file in the member Downloads area.

What's The Big Deal About The PSD File?

The PSD files (original design in Photoshop format) come in handy when you want to make structural and design changes to a theme before jumping into code. This option is usually selected by design agencies and freelancers who need to mock up an initial site design (jpg, gif, png or psd format) to present to clients. They then don't need to get their hands dirty in PHP/HTML/CSS before having the exact design brief in hand. Lots of our themes depend not only on styling colors/typography in CSS, but also on background images. Using the PSD files allows for quick tweaks to these images. You can, of course, re-create images if you know your way around Photoshop, but for novices this should set you in the right direction.

Can I Test A Theme Before Purchasing?

Yes, you can review theme demos or access each from its Affapress product page. If you have questions on how our themes work, you can read our Theme Documentation for more information. If you aren't satisfied with your purchase, we are happy to exchange your theme or issue a refund (applicable terms and conditions)

How Do I Access Your Free Themes?

To add a free theme to your account, you must select the free theme from our free themes section, then choose your theme and download it for free.